krikiya's Privacy Policy

Section 1

What Information We Collect

When you open an account on krikiya and at various stages of using our services, we may collect the following types of information:

1.1 Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Username and password created by the user (stored in encrypted form)

1.2 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket)
• Deposit and withdrawal transaction history
• Bonus claim details

1.3 Technical Information

• IP address and browser type
• Device model and operating system
• Site access times and session information
• Information collected through cookies and similar tracking technologies

1.4 Gaming Activity Information

• Play history, bets, and results
• Preferred game categories and playing patterns
• VIP tier progress and cashback details

Section 2

Purpose of Data Use

krikiya uses collected information only for specific and legitimate purposes. No information is sold or rented to third parties. Information is used for the following purposes:

• Account Management: Registration, login verification, and ensuring account security.
• Financial Transactions: Processing deposits and withdrawals and preventing fraud.
• Service Improvement: Analysing and improving the platform to enhance the user experience.
• Customer Support: Resolving issues and communicating via 24/7 live chat and email.
• Promotional Communication: Informing you about bonuses, offers, and updates (you can opt out at any time).
• Legal Obligations: Retaining information necessary to comply with applicable laws and regulations.
• Responsible Gaming: Identifying unusual gaming behaviour and taking steps to protect the user.

Section 3

Data Security Measures

krikiya follows industry-standard technologies and practices to keep your information secure. Our security framework is as follows:

3.1 Encryption

All data is transmitted via SSL (Secure Socket Layer) technology. Stored data is protected with AES-256 encryption. Passwords are never stored in plain readable form — only encrypted hashes are kept.

3.2 Access Control

Only authorised staff can access your information when there is a legitimate reason to do so. All access is logged and regularly audited.

3.3 Security Monitoring

Our systems are under continuous monitoring. Suspicious activity is automatically detected and acted upon promptly. If a security incident occurs, we notify affected users in a timely manner.

Section 4

Data Sharing and Third Parties

krikiya does not sell your personal information to any third party. However, limited information may be shared in certain circumstances:

4.1 Service Providers

Only the minimum necessary information is shared with our approved partners for payment processing (mobile banking platforms such as bKash, Nagad, and Rocket), technical support, and fraud prevention. These partners are also bound to maintain confidentiality.

4.2 Legal Obligations

Information may be provided as required by law in response to a court order or a valid government request. In such cases, we provide only the minimum information necessary.

4.3 Business Transfers

If krikiya undergoes a business change (such as a merger or acquisition), user information may be transferred to the new entity. However, the terms of this privacy policy will remain in effect and users will be informed in advance.

Section 5

Cookies and Tracking Technologies

Cookies and similar technologies are used on the krikiya website. Cookies are small data files stored in your browser that help improve the functionality of the site and your experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytics Cookies: Used to review site usage and identify opportunities for improvement.

5.2 Cookie Control

You can turn off non-essential cookies by going to your browser settings. Please note that disabling essential cookies may cause some features of the site to not work correctly.

Section 6

User Rights

As a krikiya user, you have the following rights over your own information:

• Right to Know: You can request to know what information we hold about you.
• Right to Correction: You can request that incorrect or outdated information be updated.
• Right to Deletion: You can request that your information be deleted, outside of specific legal obligations.
• Right to Object: You can object to your information being used for specific purposes.
• Data Portability: You can request a copy of your information in a readable format.

To exercise these rights or for any privacy-related questions, contact our support team. Our 24/7 live chat service is always ready to help with these matters.

Section 7

Data Retention Period

krikiya retains your information for as long as necessary — that is, for as long as your account is active and for the period required to meet applicable legal obligations.

• Account Information: Retained for a specified period after account closure due to legal requirements.
• Transaction Information: Retained for the period required for financial accountability.
• Marketing Information: Deleted as soon as possible once you withdraw your consent.
• Technical Logs: Automatically deleted after 90 days as a general rule.

Even after a request to close an account or delete data, there may be an obligation to retain certain information in accordance with government regulations.

Section 8

Protection of Minors

krikiya's services are only for individuals aged 21 or older. We do not knowingly collect or process information from any minor. Age is verified at the time of registration. If we become aware that a minor has an account, that account will be immediately suspended and the associated information will be deleted.

In accordance with our Responsible Gaming Guidelines, age verification is an essential part of our protection measures. If you suspect that a minor is using an account, please notify our support team immediately.

Section 9

Policy Changes and Updates

krikiya may update this privacy policy from time to time. The date of each change will be noted at the top of the page as "Last Updated". For significant changes, we will notify registered users in advance via email or live chat.

Continued use of the service after an update will be taken as your agreement to the new policy. It is therefore a good idea to check this page regularly. Our FAQ page at the FAQ page covers general questions about our service terms.

Section 10

Contact and Complaint Resolution

If you have any questions, requests, or complaints about privacy, or if you would like more details about any aspect of this policy, please contact us:

• Live Chat: 24 hours a day, 7 days a week — in both Bengali and English
• Email: [email protected]

We aim to respond to all privacy-related requests as promptly as possible. To learn more about us, visit our About Us page.