krikiya-r Responsible Gambling — Stay Safe, Follow Your Limits
Gambling is for enjoyment — not for stress or harm. krikiya believes every player should know their limits and stay within them. On this page you will find our self-control tools, warning signs, and ways to get support.
Why is Responsible Gambling Important?
Online betting and casino games are a form of entertainment — but they require awareness and self-control. At krikiya, we believe every user should play with an understanding of their own budget, time, and state of mind. When gambling starts to feel like a burden rather than entertainment, that is the time to take notice.
Our Terms and Conditions clearly state that all krikiya services are only for users aged 21 or above. Creating an account or gambling by anyone underage is strictly prohibited. If someone in your household does not meet this age requirement, keep your account credentials secure from them.
If you experience any difficulties while gambling — sudden anger, a tendency to bet more to cover losses, or losing sleep over money worries — contact us via live chat. Our support team provides service in Bengali and English 24 hours a day, seven days a week.
Under our Privacy Policy, your personal information and gambling history are kept fully secure. If you request self-exclusion or a limit, that information remains confidential — it is never shared with any third party.
Remember
- Gambling is for entertainment only
- Do not bet to recover lost money
- Do not go beyond your set budget
- Do not bet with borrowed money
- Seek help if you have a problem
- All services are for users aged 21 and above
Your Control Tools
krikiya provides several tools to help you manage your own gambling habits. To use these tools, contact our 24/7 live chat or email directly.
Deposit Limit
Set the maximum amount you will deposit per day, week, or month. Once a limit is set, it takes effect immediately; a waiting period applies if you want to increase it.
Loss Limit
Set a limit on how much you are willing to lose within a given period. Once that amount is reached, your account will automatically stop allowing bets for the remainder of that period.
Session Time Limit
Decide in advance how long you will play in a single session. When the set time is up, you will receive a warning and have the option to end the session.
Cooling-Off Break
Temporarily close your account for a few days or weeks. Your account cannot be reactivated before the break period ends.
Self-Exclusion
If you want to close your account for a longer period — from 6 months up to permanently — activate self-exclusion. Any attempt to create a new account during this period will be automatically rejected.
Reality Check
At set intervals, a summary will appear on screen showing how long you have been playing and how much you have spent — so you can make informed decisions.
To activate these tools, message us on live chat or contact us by email — our support team will help you complete the process.
Recognise the Warning Signs
If any of the situations below apply to you or someone close to you, seeking help is important. This is not a sign of weakness — it is a sign of awareness.
Trying to recover lost money
Repeatedly increasing bets after a loss in an attempt to win it back — this is the most well-known warning sign. Every bet is independent, and a previous loss does not affect the next bet.
Feeling restless when not gambling
Feeling irritable, anxious, or uncomfortable when unable to gamble — this is a sign of dependency that needs to be addressed quickly.
Hiding it from family or friends
A tendency to hide how much you are betting or losing from the people close to you — this is a clear sign of how deep the problem has become.
Borrowing money or spending savings to gamble
Taking loans, drawing on savings, or cutting back on essential expenses in order to bet — this points to both financial and mental harm.
Disrupted sleep and daily routine
Staying up late to gamble, being unable to focus on work or studies — these are signs that gambling is interfering with the normal rhythm of daily life.
Excessive anger or frustration after a loss
Intense anger, frustration, or self-blame after losing — this indicates a negative effect on mental health.
Where to Get Help?
Acknowledging a problem and asking for help takes courage. The following channels are always open to you.
krikiya Live Chat
Our support team is available 24/7 on live chat and ready to speak in Bengali. Talk to us about self-exclusion, setting limits, or any concern — no judgement, only support.
Family and Close Ones
Talk to someone you trust — a family member or a close friend. They can encourage you to seek professional help and be there for you during a difficult time.
Professional Advice
Reach out to a mental health specialist or counsellor. Several mental health organisations in Bangladesh offer free or low-cost counselling services — consult a doctor for guidance.
Contact Us by Email
Support is also available by email alongside live chat. Send any request or question related to responsible gambling to: [email protected]
krikiya's Commitment
We want every user to play safely and enjoy the experience. Our team is always here for any difficulty — without judgement and with complete confidentiality.
What Parents and Family Can Do
If a family member shows signs of excessive betting, talk to them calmly rather than confronting them directly. Try to understand why they are gambling — loneliness, financial pressure, or something else. Speaking with empathy will make them more willing to seek help.
If there are minors in your home, keep your krikiya account login details secure. Make sure no one under the age of 21 can access the account in any way. If you suspect this has happened, notify our support team immediately.
To learn more about krikiya and read about our values and services, visit the About Us page. For common questions and answers, our FAQ page also includes questions related to responsible gambling.
Tips for Staying Safe
- Set a budget before you play
- Stick to your time limits
- Do not bet impulsively
- Take regular breaks
- Stay connected with people close to you
- Ask for help when you need it